COMING SOON: We’re introducing a new look for Citadel’s brand!
Over the next few weeks, you may see some changes on our website, as well as Online and Mobile Banking. As a valued member, we'll keep you informed as we start rolling out changes. Learn More
We Want to Hear from You
Share Your Feedback
There are several ways you can share your Citadel banking experience, and in the process, you’ll help others understand why you bank here! At Citadel, we always enjoy hearing from our customers, and we take your feedback very seriously.
Submit a Member Testimonial
Share your Citadel experience by submitting a member testimonial. With your permission, your testimonial may be featured on our website or social media. Testimonials can help people get a first-hand understanding of the benefits of using a product or service.
Write a Review
If you’ve recently had a great experience with our team, please share your experience by writing a review.
- Review a Branch on Google - visit the Branch page you’d like to leave a review for
- Recommend Citadel on Facebook
- Leave a BBB Review
Rate our Mobile App
Whether you use an Android, Apple, or Samsung device, you can rate our Mobile Banking app. Your feedback will help others understand how you bank-on-the-go and which app features are most helpful.
Connect with Us on Social Media
Get in Touch
Have additional feedback or need support? Contact us by choosing from the options below.