We’re Here for You
COVID-19: What We’re Doing
At Citadel, the safety and well-being of our members and employees is our top priority. Our goal is to provide a safe place to bank, and never disrupt your member experience, while providing the level of service you expect.
Our branches are fully open. We've opened our office lobbies for members. Learn more about our safety precautions and guidelines.
Given the recent outbreak and heightened concern of the coronavirus (COVID-19), we would like to inform our members of all the precautions and actions we are taking in addition to making you aware of available tools and resources.
Loan Assistance Program
Citadel is offering a Loan Assistance Program to members experiencing financial hardship due to COVID-19.
Business Resources
We are here to help our business customers. Learn about our resources and payment relief options.
CARES Act Consumer Benefits
Get more information on the CARES Act tax credits and information on retirement account savings benefits.
Branches & Contact Center
For the safety and security of our members and employees, we have updated branch & contact center hours.
Our Digital Tools
We encourage you to use Citadel’s digital tools and other resources during this challenging time.
