Branches & Member Care COVID-19
We’ve Fully Opened Branches
On behalf of all employees, we are looking forward to seeing you in our branches again! Our branch lobbies are now open for business. For the health and safety of our members and employees remain a top priority, we encourage the continued use of Citadel Express Banking, full-service ATMS, and staffed drive-ups where available for teller transactions.
If you are sick or feeling unwell, you can bank online from the safety of home using our digital tools.
Helpful Tools & Services
- 24/7 Walk-Up & Drive-Up ATMs – Many of our branch locations ATMs that are available 24/7. Find a location near you.
- Citadel Express Banking – It's like an ATM, only better. With 24/7 access to all of your Citadel accounts, you can make a deposit, get cash, make a loan payment, and more.
- Online and Mobile Banking tools – View your account, transfer funds, pay bills, make deposits, and more anytime, anywhere.
- Contactless Payments – Touch fewer surfaces– simply look for the contactless symbol at checkout and tap your card to pay:
Precautions and Safety Measures
As you visit our offices, please be aware of the following precautions and safety measures at each of our locations:
- We are requiring members to wear face coverings while in the office.
- We have installed social distancing markers on floors to help members maintain proper distancing.
- There are enforced occupancy limits at our facilities. Our maximum occupancy varies between branches.
- Our branch office staff will monitor and control the number of members in an office. A line may form if we’re at maximum occupancy.
- We have installed safeguards, such as plexiglass shields, at teller stations and service desks to protect employees and members.
There are ATMs and Citadel Express Banking machines available 24/7. In addition, our Online and Mobile Banking tools remain available 24/7 for you to transact, pay bills, make deposits, and more. If you are sick or feeling unwell, Citadel strongly suggests using our digital tools.
We remain dedicated to helping families, businesses, and our entire community through the COVID-19 pandemic. Thank you for being a Citadel member.
Hours We’re Open
- Mon-Thurs 8:30am-5:00pm
- Friday 8:30am-6pm
- Sat 9:00am-1:00pm
Member Care Hours
- M-F 8:00am-6:00pm
- Sat 9:00am-2:00pm
Our team works tirelessly to maintain the highest level of member experience so we can ensure your banking needs are not only met, but exceeded. We are fully committed to ensuring you are safe when you bank with Citadel, and we’ll continue to update you on any additional courses of action that may impact you.