Exceptional Customer Service

Through Citadel we met Gladys Anderson, a Video Chat Specialist on your Member Care Team. We immediately recognized Gladys’ dedication to what she calls “Great Customer Service to Loyal Members,” and became convinced that our relationship with Citadel, and Gladys, should continue. She is enthusiastic in her approach, accessible, proactive, reactive to specific requests, and reliable in follow-through. Citadel should use her example to spread the value of great customer service to other employees.

Robert & Mary Jane G.

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Treat You Like Family

With retirement in sight and my interest in settling with a full-service bank with a wealth management team, I explored Citadel. My experience has been excellent. The wealth management team assisted me in consolidating all of my assets, and I was able to select a variety of retirement investments and banking options to suit my preferences. I am extremely pleased with the service, as well as the highly competitive rates being offered by Citadel. If you are looking for a local institution that will go the extra mile for you and treat you like family, I unequivocally recommend Citadel.

Michael P.

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Fantastic Customer Service

Citadel is the best. We have all our finances with Citadel including our home and auto loans, checking and savings accounts, and credit card too. The best part is the customer service, which is just fantastic. My credit card was compromised in the past. Citadel's customer service team called immediately to let me know. We love the branch in Springfield.

Deborah J.

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Making a Difference

Today I worked with Scott at the Limerick branch to help me save money by switching my car loan to Citadel. Not only did I save a lot of money without extending my loan date, but I freed up some extra cash in the process. The whole experience was professional, simple, and easily understood. Scott went above and beyond and has demonstrated how working with the right financial institution can make a big difference. I will be reaching out again when I am ready to purchase my first home.

David L.

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Highly Recommend Citadel

Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.

Jim B.

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The Focus is on You

I became a member of Citadel in July 2016. I was intrigued with Citadel's business model and impressed with their customer-centric approach. They offer convenient hours of operation, a "meet-and-greet" philosophy at the door, and they go above and beyond to ensure a satisfying experience. Their competitive rates and volume of financial products and services are an added bonus. This institution truly lives up to their advertised catch phrase, the ‘focus is on YOU’.

Thomas H.

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Online Banking is AWESOME

I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.

Terry E.

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Member since 1953

I originally joined the Credit Union in 1953, when it was Atlantic Refining Credit Union. I saw it change to Lukens Steel Credit Union and then Citadel. I have banked at many of the branches including Paoli and Thorndale. When we moved to Hatboro, I was pleased to find out a branch opened, right around the corner, in Warminster! I have found the representatives in all branches to be very friendly, knowledgeable, and efficient.

Marshall S.

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