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Concerned about identity theft?
Identity Theft Protection
Citadel Identity Theft Protection
Citadel offers customers access to one of the nation’s most trusted identity detection and recovery services. Our ID theft subscription packages can cover an entire family and start at only $3.95 per month. With this service, we offer a range of products to help protect you against credit card fraud, identity theft and much more.
Reporting identity theft is imperative to your safety. Don't hesitate to contact us if you see any fraudulent or suspicious activity happening on your accounts.
Fully Managed Identity Theft Recovery
As a subscriber, if you suspect your identity has been stolen or if your information is compromised, you can contact a personal Recovery Advocate who can complete the recovery work on your behalf, report on progress along the way, and be there for you until everything is restored – no matter how long it takes.
Your Recovery Advocate will:
- Assist in placing fraud alerts at the three major credit bureaus
- Review your credit reports to identify and prevent credit card fraud
- Remediate fraudulent transactions, false accounts, and/or contracts signed
- Support law enforcement as they work to stop the criminal(s) using your identity
- Follow up with you for 12 months
If you subscribe to a Family Package, Fully Managed Identity Theft Recovery services automatically extend to cover three generations of your family (3G), including:
- Spouse or domestic partner
- Dependents under age 25 with the same permanent address
- IRS-qualified dependents
- Parents living with you or in elder care (nursing home, assisted living, or hospice)
All 3G family members are covered for 12 months after death as well—an important benefit as identity thieves target deceased individuals.
Lost Document Replacement
If important documents are lost or stolen, your Recovery Advocate can work with you to obtain replacements for the missing documentation.
Identity Theft Expense Reimbursement Insurance
All packages include $1,000,000* of Identity Theft Expense Reimbursement Insurance. This benefit covers out-of-pocket expenses incurred during the recovery of your identity, such as attorneys’ fees, lost wages, and more.
Prevent credit card fraud today by signing up to receive fraud alerts as often as daily for any changes to your credit file. Fraud Alerts include but are not limited to credit inquiries, new credit lines, derogatory credit, name change and address changes. This service is available to individuals age 18 or older with a valid credit file. Email and SMS alerts available. Single bureau and three bureau options available.
The Score Tracker displays your monthly credit score graphically, so you can clearly view how your credit score has changed over time. Please note: The credit score provided by Score Tracker cannot be relied on to determine creditworthiness for any particular loan opportunity.
The Credential Vault securely stores up to fifty personal credentials online for easy retrieval. In addition to credit and debit card numbers, you can store credentials such as account numbers, license numbers, and other important information.
Internet Black Market Monitoring
Internet Black Market Monitoring will detect if your personal information or credentials are exposed in high-risk areas of the internet such as black market websites, chat rooms, and bulletin boards.
ID Monitoring – Public Records
The ID Monitoring will monitor your name, address, and Social Security number to detect possible financial or non-financial identity theft.
Citadel is dedicated to protecting the finances, privacy, and data of our customers.Learn More
|Includes||Fully Managed Identity Recovery||Fully Managed Identity Recovery||Fully Managed Identity Recovery|
|Member Education||Member Education||Member Education|
|Monthly Identity Theft Newsletter||Monthly Identity Theft Newsletter||Monthly Identity Theft Newsletter|
|Lost document replacement||Lost document replacement||Lost document replacement|
|$1 Million Expense Reimbursement*||$1 Million Expense Reimbursement*||$1 Million Expense Reimbursement*|
|Internet Monitoring||Internet Monitoring||Internet Monitoring|
|Credit Monitoring||Credit Monitoring||3 Bureau Credit Monitoring|
|Monthly Score Tracker||Monthly Score Tracker|
|Credential Vault||Credential Vault|
|Identity Monitoring - Public Records|
Need to access your ID Theft Account?Access Now
Frequently Asked Questions
All Credit and Debit cardholders are automatically enrolled in fraud alerts.
How it works:
- You will first be notified via text message.
- If you don’t respond within 30 minutes, a call is made to your cell phone, and a message is left if not answered.
- If you don’t response within 3 hours, a second call is made to your home phone.
- Finally, if you don’t response to any previous attempts, an email is sent 5 minutes after our final attempt to contact you.
Please be sure we have all your updated contacted information on file.
Still have questions? Visit our help center.
*Identity Theft Disclosures
*Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. (AIG). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.
Insurance Products: Are not deposits of, guaranteed by or insured by Citadel, the NCUA or any Federal Government Agency. Are obligations of the issuing insurance company, which is not affiliated with Citadel.