COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
Please be aware, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
Contactless Cards are on their way!
We’re making your experience and checkout faster, easier, and more secure.
Your new contactless card will have all of the great benefits you’re used to, plus:
With built-in, EMV-grade chip security, you can enjoy safe and secure contactless payments.
Check out 10x faster* with your Citadel Mastercard when you’re on-the-go.
Safety & Convenience
Touch fewer surfaces– simply look for the contactless symbol where you shop and tap your card to pay.
Important Information for Existing Cardholders:
Over the next few months, we’ll start to reissue new contactless credit and debit cards to existing Citadel cardholders. Watch your mailbox and email for updates on when you’ll receive your new card(s).
As you receive your new card(s), please be aware of the following important information:
✔ Your card number will remain the same, but it will be on the back of the card.
✔ The expiration date & CVV code will change.
✔ Your existing card will remain active until you activate your new card, or until it expires.
✔ After you activate your new card(s), you’ll need to update any existing automatic payments you have set up.
Please Note: When making purchases with your new debit or credit card, some merchants may prompt you to enter your PIN. When activating your card, please be sure to stay on the line to create your PIN.
How It Works:
➔ Look for the Contactless Symbol at checkout. Don’t see the Contactless Symbol? No worries, you can still swipe or insert your card to pay.
➔ Tap your contactless card at the top of the terminal to pay.
➔ Your payment is processed in seconds.**
*GFK, “Mystery Shopping Study,” 2017
** The merchant may ask you to sign or enter your PIN.
Want a contactless Citadel credit card? Find the card that’s right for you.Explore Our Cards
Find an ATM or Branch Near You
Contactless Payments Frequently Asked Questions
Contactless payments are fast, easy, and convenient. Simply tap your contactless card on the Contactless Symbol at checkout to pay on-the-go. Just like transactions made with a chip card, each contactless card transaction is accompanied by a one-time code that protects your payment information.
You can still do everything you would do with any other credit or debit card, including adding a tip, getting cash back, and more.
Not to worry. You can still use your contactless card at any EMV payment terminal by inserting your card, or by swiping your card at a magnetic stripe terminal. There will always be three ways to use your new card – tap, insert, or swipe.
No. You don’t have to physically tap your contactless card to the terminal. However, you will need to hold your card within 1-2 inches of the Contactless Symbol on the terminal.
If you don't have your PIN for your contactless card - don't worry! Some merchant terminals require a PIN to process debit and credit card transactions. When this occurs, simply insert your card and select the option to 'bypass PIN.'
Still have questions? View a complete list of Contactless Payments FAQs.