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Securing Your Accounts
Security
Are You Seeing Suspicious Activity on Your Accounts?
Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.
We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.
Let’s Fight Fraud Together
With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.
Trending Scams & Recent Alerts
Beware of One-Time Password Scams
One-time passwords (OTPs) are security features that send a code to the registered mobile number or email of an individual to secure a transaction. Unfortunately, fraudsters have found ways to commit OTP fraud to steal funds. Learn what to be on the lookout for.
Reporting Financial Fraud in PA
Wondering how to report fraudulent activity you may be seeing on your accounts in Pennsylvania? We’ve got step-by-step instructions for you.
How to Avoid Getting Scammed
Cyber criminals are constantly finding new ways to steal your personal information. Your best defense against them is knowing how to spot red flags and avoid being scammed.
Popular Times for Phishing Scams
With tax season in full swing, scammers tend to up their phishing attempts to get their hands on your information and tax returns. Knowing how to spot a phishing email can prevent you from becoming a victim.
