COVID-19 Relief and Information for Members
According to the IRS, half of the total Child Tax Credit amount will be paid as early as July 15, 2021. Individuals and families will receive their payment in monthly installments through December 2021. Many families and individuals will receive this payment as a direct deposit into their account. The other half can be claimed when individuals file their 2021 income tax return.
| Payment Month | Payment Date |
| July | 7/15/2021 |
| August | 8/13/2021 |
| September | 9/15/2021 |
| October | 10/15/2021 |
| November | 11/15/2021 |
| December | 12/15/2021 |
According to the IRS, you qualify for advance Child Tax Credit payments if you have a qualifying child. You qualify for the full tax credit if you make less than $75,000 if filing alone, less than $150,000 if filing jointly as a married couple, and less than $112,500 for "head of household."
In addition, you must reside in the United States for at least six months of the year, and the child must live with the parent claiming the child as a dependent for at least half the year.
More specific information regarding taxpayer eligibility is provided here by the IRS. All information is based on your most recently filed tax return.
For the Advance Child Tax Credit, the IRS has a dedicated portal to help determine the status of your payment. The site lets users check when and how to expect the funds. In addition, if you don’t have direct deposit, you can provide your account information online. In addition, the IRS has published FAQs to help families understand the Advance Child Tax Credit Payments.
If you are expecting your payment to directly deposit into your Citadel account, simply log into Online Banking or the Mobile App.
Don’t have an Online Banking account?
If you’re receiving a direct deposit, we recommend signing up for both the Pending ACH and Direct Deposit Received Account Alerts in Online Banking. Learn more about these alerts.
You can simply sign the back of your check, and deposit a few ways:
Please reference the Advance Child Tax Credit FAQs designed to help families understand their benefits.
Direct deposit is a fast, secure way to deposit paychecks, government checks such as tax refunds or Social Security benefits, or other funds such as annuities and dividend payments. In most cases, you will have immediate access to these funds, and since Citadel offers early direct deposit, you'll receive your funds up to 2 days early.*
You can set up or adjust your direct deposit in Online & Mobile Banking using our partner, Pinwheel, to connect to your payroll account. Here's how it works:
Don’t Have Online Banking?
Enroll here. Or, simply provide your Citadel account & routing information to your employer's payroll administrator using our direct deposit form here.
Here's How:
Please note: It may take one or two pay or benefit periods before direct deposit is activated for your account. You can sign up for automatic alerts to let you know when your deposit is available.
A qualifying direct deposit is defined as a recurring amount electronically deposited directly into an account from:
Internal or external transfers from one account to another, mobile deposits, and deposits made at a banking location, ATM, or through Online & Mobile Banking do not qualify as a direct deposit.
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