Deposit Checks On-The-Go
With Citadel’s Mobile Banking app, depositing checks using your mobile device is fast, easy, and secure. Mobile Deposit is a simple, convenient way to deposit your checks on-the-go using our mobile app. Simply snap a picture of your paper check and follow the prompts on the screen.
➜ Quick Tips on Using Mobile Deposit
➜ Accessing Your Funds
➜ Mobile Deposit How-To Video
➜ Mobile Deposit FAQs
Log into the Mobile Banking app and select ‘Deposit a Check’ from the home screen or ‘Make a Deposit’ from the side menu.
Select a deposit account and enter the check amount. Take a photo of the front and back of your endorsed check.
Confirm the information entered is correct and tap ‘Submit Deposit.’ Please allow 24-48 business hours for your check to clear.
✔ Check endorsement: To endorse your check, simply turn it over and sign your name on the back. Look for 'Endorse Here' and be sure to sign using black or blue ink on the top 1.5 inch section of the check.
✔ Taking a picture: For best results, have ample lighting and lie the check flat on a dark background. Be sure all four corners are visible and position your camera directly over the check (not angled).
✔ WiFi signal: Ensure you have a strong Wi-Fi or cellular signal and you're using the latest available operating system for your device.
✔ Deposit amount: Double-check the amount of your check against what you’ve entered to avoid a mismatch when trying to submit a deposit.
Citadel is committed to helping you protect your hard-earned money. All deposits are federally insured up to $250,000 or more per customer.
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Citadel Mobile Deposit, also referred to as Remote Deposit Capture or 'RDC', is a tool in Mobile Banking that allows you to make a check deposit from your mobile device. You can deposit checks into your account simply by taking a picture of your paper check using the mobile app.
That's it! Your check deposit is complete. Standard check holds to apply to mobile check deposits.
Please allow 24-48 business hours, excluding Holidays, for your deposit to be reflect in your balance. Please securely store the original check for 60 calendar days.
If you need immediate access to your funds, we recommend making your deposit at any of our Citadel Branch Locations.
Still have questions? Visit our help center.
Please allow 24-48 business hours, excluding holidays, for your deposit to reflect in your balance. All standard check holds apply. Money Orders are not accepted. To ensure the security of your mobile deposit with Citadel, all mobile deposit checks should be endorsed with: your signature and 'Citadel Mobile Deposit'.
