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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

Please be aware, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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Update: Branch Lobbies Are Closed, Drive-Up Access Open

The safety of you, our members, and that of our employees remains paramount. Please be aware of our branch access.

Branches & Contact Center Access: COVID-19

Update: Our Branch Lobbies Are Closed, Drive-Up Access is Open

As safety continues to be our top priority, as of November 25 we have closed our branch lobbies at all Citadel locations due to recent spikes in cases of COVID-19.

Existing appointments with representatives for Real Estate or auto loan closings or an appointment with your financial advisor, etc., will not be affected. Our drive-up and walk-up ATMs will be available 24/7, and any drive-up branch teller windows will be open during normal business hours. We sincerely apologize for any inconvenience, and thank you for being patient as we navigate the heightened concerns of the COVID-19 pandemic.

There are ATMs and Citadel Express Banking machines available 24/7. In addition, our Online and Mobile Banking tools remain available 24/7 for you to transact, pay bills, make deposits, and more. If you are sick or feeling unwell, Citadel strongly suggests using our digital tools.

We remain dedicated to helping families, businesses, and our entire community through the COVID-19 pandemic. Thank you for being a Citadel member.

Hours We’re Open

Even though our lobbies are closed, during regular business hours we will have team members available to help you outside of the branch as needed. In addition, any branches with a teller window will have someone to assist you during regular business hours.

Branch Hours

  • Mon-Thurs 8:30am-5:00pm
  • Friday 8:30am-6pm
  • Sat 9:00am-1:00pm

Contact Center Hours

  • M-F 8:00am-6:00pm
  • Sat 9:00am-2:00pm

Our team works tirelessly to maintain the highest level of member experience so we can ensure your banking needs are not only met but exceeded. We are fully committed to ensuring you are safe when you bank with Citadel, and we’ll continue to update you on any additional courses of action that may impact you. As we navigate this challenging time, we are committed to providing you with the resources, updates, and tools to help you, as we all make an effort to stay safe and healthy.

Still have questions? Send us a secure message.

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